The primary purpose of this position is to receive telephone calls from and responds to Meds by Mail (MbM) beneficiaries and their caregivers regarding a broad range of topics, including prescription status, medication refills, renewals, package tracking, medications available through MbM. MbM provides pharmacy support to VAMC pharmacies to help ensure that prescriptions are processed in a timely manner, pharmacy claims processing to VHA programs pharmacy benefits. Basic Requirements: Citizen of the United States: (Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy). Education or Experience: One year of experience equivalent to the next lower level. English Language Proficiency: Pharmacy technicians appointed to direct pati