Specialty Pharmacy Services supports a growing list of patient populations, including Transplant, Hepatitis, Multiple Sclerosis, Rheumatology, and Oncology. Our team is dedicated to supporting our patients comprehensively throughout their entire treatment process. We strive to do so by providing timely and continuous financial counseling, clinical education, and mail-order medication deliveries.

Specialty Pharmacy Technicians work within either the Call Center or Distribution Operations. Requirements, duties, and responsibilities align respectively. Cross coverage and movement between teams is possible dependent on departmental and patient care needs.

Pharmacy Technician duties may include:

Call Center Staff

•         Must have excellent customer service skills, including listening, verbal, and written communication.
•         Monitor multiple queues for order entry and processing.
•         Answer incoming and complete outgoing calls from/to patients, prescribers, insurance PBMs, and outside pharmacies.
•         Work closely with clinical, medication access, and distribution teams to ensure timely patient care.
•         Should have experience in retail or mail order pharmacy setting. Experience in typing prescriptions and adjudicating claims preferred.
•         Document all patient interactions in appropriate systems and databases.
•         Position has the potential for hybrid after completion of onsite-only training period. Hybrid schedule is set by leadership and subject to change based on departmental needs.
•         Other duties as assigned.

Distribution Staff

•         Prepare non-sterile compound medications.
•         Prepare medications for shipment.
•         Assist in the stocking and storage of inventory.
•         Other duties as assigned.

For more information about the UMHS Department of Pharmacy Services, see our annual report at https://www.medicine.umich.edu/dept/pharmacy/pharmacy-annual-report 

Senior/Intermediate/Associate Level:

•         High School Diploma or equivalent combination of education and experience.
•         Valid Michigan Pharmacy Technician License on or before hire date, verifiable through the State of Michigan Department of Licensing and Regulatory Affairs.
•         Proficient communication, computer, and basic mathematic skills are necessary.
•         Must be able to prioritize with accuracy and dependability.
•         Reliability and punctuality are a must.
•         Desire and ability to work in a fast-past, growing environment and be a team player.

•         At least one year technician experience or completion of a Pharmacy technician training program.
•         Basic algebra.
•         Proficient computer skills. MiChart, QS1, Jabber/Finesse, Microsoft Suite program knowledge all a plus.

The State of Michigan Department of Licensing and Regulatory Affairs (LARA) requires all Pharmacy Technicians to be licensed. The new regulations allow for a one-time temporary license for up to 1 year, during which time a technician must successfully complete requirements to become certified and meet all other State of Michigan requirements for a Full Pharmacy Technician License. UMHS Pharmacy Department provides coaching and additional information to support technicians to become certified and licensed.

Please visit the Michigan LARA website for more information about Pharmacy Technician licensing. http://www.michigan.gov/lara/0,4601,7-154-72600_72603_27529_27548-340669--,00.html

This is a day shift position Monday through Friday with business hours from 9:00 am to 5:00 pm. Closed weekends and holidays.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Upon applying for this position, you will be sent an invitation within two business days to complete an online pre-employment assessment. To ensure you receive this invitation, please add HR-Recruitment@med.umich.edu as a secure sender. Applicants who have completed the assessment will be considered viable candidates for this position. (Please note: If you have previously completed the assessment, you will not receive another email/be asked to complete it again.)

For more information about Michigan Medicine Department of Pharmacy Services, see our annual report at https://www.medicine.umich.edu/dept/pharmacy/pharmacy-annual-reports

For more information about Michigan Medicine Specialty Pharmacy, see our website at https://specialty-pharmacy.uofmhealth.org/

This position is included in the bargaining unit represented by the United Michigan Medicine Allied Professional (UMMAP), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Although the Posting End Date may indicate otherwise, this job may be filled and closed anytime after a posting duration of seven calendar days.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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