The Pharmacy Technician – Coordinator reports directly to the Director of Pharmacy Programs and participates in the administration of programs designed to optimize utilization of targeted drugs and assist with pharmacy cost-saving initiatives. This role reviews prior authorization requests, verifying benefits, and ensures appropriate use of drugs based on established guidelines and policies. Acts as a liaison between various internal and external stakeholders. Assists healthcare professionals in navigating prior authorizations, insurance approvals, and other processes to ensure timely patient access to necessary medications. Performs all Pharmacy Technician duties and projects as assigned by the Director of Pharmacy Programs.  

As a Pharmacy Technician, perform the following non-judgmental duties involved in working in a retail environment under the direct supervision of the Pharmacist: obtaining patient information specific to creating an electronic patient profile, obtain prescription insurance information and accurately enter it in the pharmacy system, check that information on a prescription is complete and legible at the time of drop-off, retrieve the correct medication from inventory, stock/order/update inventory according to established process, prepare medical insurance claims, direct clinical patient questions to the pharmacist for consultation, properly and accurately ring out the patient, inform Pharmacist when there is a new prescription being picked up which requires consultation, and other tasks as assigned by the Pharmacist-in-Charge or Pharmacist-on-Duty.  

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Proficient level of computer, verbal/written communications, and ability to prioritize.
• Possess a solid understanding of pharmacy operations and insurance procedures.
• Effectively read, write, and speak English fluently.
• Able to adapt to Pharmacy needs and possess excellent organization skills.
• Able to perform pharmaceutical calculations accurately and independently.
• Knowledge of medical and pharmaceutical terminology.