Are you looking to get your foot in the door with a rapidly growing pharmaceutical company that has amazing growth opportunities? InnoSource has partnered with Gifthealth to hire Certified Pharmacy Technicians / Patient Care Representatives. This is a fully remote position. Candidates must reside in the state of Ohio. Join their growing team and partner with them in making a positive impact in the world of health care and customer service!

Must have a Pharmacy Technician Certification to be considered.

If you are a dedicated and compassionate individual eager to make a meaningful contribution to patient care or customer service, we encourage you to apply for the PCR/CSR role in our client's thriving call center. Join the team and contribute to improving healthcare experiences for patients!

Shift details: Full-time employees will work 40 hours per week 

• Monday-Friday, you will be assigned an 8 hour shift between 7am-9pm.

Key Responsibilities

As a Patient Care Representative your day will include:

• Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.
• Prescription Management: Take verbal prescriptions from healthcare providers and annotate prescriptions 
• Issuing Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
• Collecting Feedback: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
• Problem Solving: Understand patients' needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction. 
• Customer Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
• Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.

Requirements

• High School Diploma or equivalent
• College Degree Preferred
• Previous experience in customer service, support, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
• Track record of excelling in a call center environment with outstanding performance metrics.
• Strong problem-solving skills with an emphasis on process improvement.
• Certification: Pharmacy Technician certification required.

About InnoSource

InnoSource is a leading human resource, staffing, and data agency; delivering white glove, customized, technology-driven workforce solutions to top employers across the U.S.

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